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Once your order has been placed, it will be meticulously prepared by our teams.
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Unfortunately, once your order has been confirmed, it is impossible to cancel or change it. To guarantee you the shortest delivery times, we make your order quickly in our workshops. In the event of an error, we invite you to apply your legal withdrawal period after receipt of your order. Write to us and then post your letter within 14 days with the completed and signed withdrawal form for a refund.
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You can consult the history of your orders at any time via your Customer Account under the tab \"My Orders\".
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Your package is delivered by hand and against signature.
Delivery time: 24 to 48 working hours from shipment.
- Relay points
Your package is delivered against a signature and upon presentation of an ID.
Delivery time: 3 working days on average from dispatch.
- Delivery in company
Your package is delivered to your workplace. There is no delivery on Saturday.
Delivery time: 24 to 48 working hours from dispatch.
- Factory store in Pons
Delivery of your parcel on presentation of an identity card.
Delivery time: 24 to 48 working hours from dispatch
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When placing the order, remember to fill in the delivery address if different from your billing address - and we will send to the address indicated in metropolitan France, including Corsica and Monaco.
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An order can only be shipped to one delivery address.
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We only deliver in France, including Corsica and Monaco. If you wish to order in Belgium, you can order via our Belgian e-shop.
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When the order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can also track your order via our site by logging in via \"My account\", then go to \"My orders\" and select the relevant order.
In case of problems, do not hesitate to contact our Customer Service using the form in our \"CONTACT\" section or at the address macommande@maison-colibri.com
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